An MBA program with the operational management focus addresses numerous topics that include business theories, decision making, strategic management, and profit maximization. You will learn how to effectively implement the plans of organizational leaders as well as learn how to improve profitability. The concepts you will be introduced to are vital to the management of any organization since these theories are used to guide all organizational activity from the highest levels to the smallest details. In addition to these core concepts, you will also gain valuable knowledge in the areas of finance, marketing, human resources, and operations management.
A good example of a university that offers an MBA course on operational management would be Michigan State University. MSU’s business management program teaches students how to maximize the use of human capital in improving organizational performance. In particular, students learn how to increase productivity by evaluating and improving service operations. By doing so, they enhance the satisfaction of customers and make sure that the organizations in which they operate reach their stated objectives. In turn, such actions to improve the profitability of the corporation as well.
Another good example of a university offering an online Masters degree in operational management is Ohio University. OSU offers a number of different programs that include a course on the nuts and bolts of service operations. They teach students how to evaluate customer service and how to conduct quality improvement through the various systems that service any organization. This can be applied to any type of business and is especially helpful for service oriented businesses.
Optimizing organizational efficiency can have a large impact on the bottom line of any corporation. One way in which to do this is through reducing costs associated with inefficient operations. This can take many forms. It may be that managers take a look at how the various systems are administered. It may be that supervisors take a look at training programs to see where improvements can be made. Or it may be that managers take a look at the level of service provided and analyze if improvements can be made through processes such as training or customer satisfaction initiatives.
Managers should be cognizant of all aspects of the operations of the company. This way, they will be better able to plan the services and products that will be offered to customers. There are many ways in which they can do this. For instance, they can conduct surveys to discover what types of problems customers have experienced with the company’s services and products. This information can then be used to help devise ways to improve the operations. Such improvements might include training classes or seminars that can help improve customer service skills, or it might be that managers find ways to get better service staff members so that they can offer a more attentive and helpful service to customers.
Operational management isn’t merely a matter of developing processes and training employees. It’s a matter of how the company structures its assets, where it places its priorities, and how it communicates to its different parts. All these areas require thorough knowledge of the whole organization, which is why it’s important to employ the services of an operations manager. An operations manager is an individual who has extensive knowledge of the entire company, who is also involved in every aspect of it, and who can help guide managers toward the goals that the organization wishes to achieve.